Refunds Policy
This Refunds Policy covers money back for purchases on robomacro.com, including paid digital subscriptions charged to Visa, Mastercard, or another card accepted at checkout. How to cancel or return access is on the Returns Policy.
Related policies: Returns Policy, Privacy Policy and Terms of Service.
1. How to ask for a refund
Email [email protected] or use the Contact page within 14 days of the charge. Include the email used at checkout and the approximate date of the charge.
We aim to decide refund requests within five business days.
2. When we refund
- You are not satisfied and ask within 14 days of the charge.
- You were billed in error, including a clear duplicate charge.
- You could not access the product you paid for.
- After 14 days, refunds are at our discretion, especially if the paid content was used throughout the billing period.
3. How money is returned
Approved refunds go back to the original Visa, Mastercard, or other payment method. Timing depends on the card issuer, typically a few business days. We do not send cash or a different card.
4. Consumer cooling-off (UK / EEA)
If you are a consumer in the UK or EEA, you may have a statutory right to withdraw from a distance contract. Digital content is often supplied immediately. By completing checkout you ask us to start the subscription during any cooling-off period. If you then withdraw after delivery has started, we may reduce a refund to reflect the service already provided, except where the law requires otherwise.
5. Chargebacks and card disputes
If you see an unrecognised RoboMacro charge on a Visa or Mastercard statement, contact us first so we can check the account and refund if the charge is wrong. You still have the right to dispute a charge with your card issuer under Visa, Mastercard, and your bank’s rules.
6. Contact
Refunds: [email protected]
Web: https://robomacro.com/contact
Operator: Chris Apostolou, trading as RoboMacro. Website: https://robomacro.com