Refunds Policy

1. How to ask for a refund

Email [email protected] or use the Contact page within 14 days of the charge. Include the email used at checkout and the approximate date of the charge.

We aim to decide refund requests within five business days.

2. When we refund

• You are not satisfied and ask within 14 days of the charge.
• You were billed in error, including a clear duplicate charge.
• You could not access the product you paid for.
• After 14 days, refunds are at our discretion, especially if the paid content was used throughout the billing period.
• Cancelling the $19 monthly seat is not a refund. You keep access through the last day already paid. Refunds are only if you ask, or if we agree a charge was wrong.
• A featured job listing is a one-off digital purchase. Ask within 14 days of the charge if you want that fee returned.

3. How money is returned

Approved refunds go back to the original Visa, Mastercard, or other payment method. Timing depends on the card issuer, typically a few business days. We do not send cash or a different card.

4. Consumer cooling-off (Cyprus / EEA / UK)

If you are a consumer in Cyprus, the EEA, or the UK, you may have a statutory right to withdraw from a distance contract. Digital content is often supplied immediately. By completing checkout you ask us to start the subscription or deliver the listing during any cooling-off period. If you then withdraw after delivery has started, we may reduce a refund to reflect the service already provided, except where the law requires otherwise.

5. Chargebacks and card disputes

If you see an unrecognised RoboMacro charge on a Visa or Mastercard statement, contact us first so we can check the account and refund if the charge is wrong. You still have the right to dispute a charge with your card issuer under Visa, Mastercard, and your bank’s rules.

6. Contact

Refunds: [email protected]

Web: https://robomacro.com/contact